1. Scope
This Privacy Policy applies to OraOrb, including the OraOrb iPhone app, the Orb companion device, and the cloud services that make them work. In this policy, “OraOrb,” “we,” “us,” and “our” refer to ROLENEO LLC.
The Store V1 iPhone app is primarily a companion app for account access, Orb setup, saved history, and privacy controls. Voice conversations occur through the Orb device.
2. Information we collect
Account information
We collect your email address, account identifier, verification-code records, and information you choose to add to your profile, such as a display name.
Birth and personalization information
If you choose to provide it, we collect birth date, birth time, birth city, time zone, and geographic coordinates derived from the birth location. These details support personalized chart and timing features.
Conversations and AI-generated content
When you speak with Ora through the Orb, your voice is streamed to a speech-recognition provider. We store the resulting transcript, Ora’s text response, conversation history, session summaries, and selected results shown in your Echo archive. We do not currently store the original voice audio in our own production object storage, but the audio is transmitted to the speech-recognition provider for processing.
Memory and profile summaries
OraOrb may extract useful facts, preferences, and summaries from conversations to make future responses more coherent and personal. High-sensitivity memory values are encrypted with a managed key service and are redacted before memory summaries are sent to third-party AI models. The product does not currently provide a user-facing screen to view or delete individual memory items.
Orb and device information
We collect the Orb’s device identifier, binding history, firmware version, network status and diagnostic information, and the Wi-Fi network name used during setup. The Wi-Fi password is sent directly from the phone to the Orb during Bluetooth provisioning and is not stored in our server database.
Usage, analytics, crashes, and logs
We collect product-interaction events, crash reports, device and operating-system information, IP address and request metadata, and server logs. Some server logs may include account identifiers or conversation text when needed to diagnose a failure.
Photos
The iPhone app may request access to Photos when a supported feature needs to save or attach an image. OraOrb does not continuously scan your photo library.
3. How we use information
- Authenticate your account and send one-time verification codes.
- Pair and operate your Orb device.
- Recognize speech, generate Ora’s response, and synthesize spoken audio.
- Provide personalized conversation, saved history, memory, and optional chart or reflective experiences.
- Maintain service reliability, investigate errors, protect accounts, and prevent abuse.
- Understand product usage through limited analytics and crash diagnostics.
- Respond to support, privacy, and account-deletion requests.
We do not sell personal information. We do not use advertising SDKs, perform cross-app tracking, or use your information for targeted advertising.
4. Service providers and international processing
OraOrb depends on specialized service providers. Data may be processed in the United States, China, and other countries where these providers operate. The following table reflects the current production architecture.
| Provider | Purpose | Information processed | Processing location or route |
|---|---|---|---|
| Alibaba Cloud DashScope | Speech recognition | Raw voice audio streamed from the Orb | Beijing region, China |
| AiHubMix | AI model access and relay | Conversation text, recent context, profile summaries, memory summaries, and tool results | Relayed to the AI model provider |
| OpenAI | Generate conversational and classification outputs | Text and context received through AiHubMix; high-sensitivity memory values are redacted first | Through AiHubMix |
| xAI | Text-to-speech | Ora’s AI-generated reply text | xAI service |
| AstrologyAPI | Optional chart and timing calculations | Birth date, time, latitude, longitude, and time-zone offset; no email or account identifier | AstrologyAPI service |
| Google, Firebase, and Google Cloud | Authentication, database, hosting, encryption-key management, analytics, crash reporting, and logging | Account information, product data, device data, diagnostics, and logs | Primarily United States production infrastructure |
| Email delivery provider | Send one-time login codes | Email address and verification code | Provider infrastructure |
Provider retention and model training. We do not currently make a public promise that every AI provider uses zero retention or never uses processed data to improve its services, because those settings and contractual commitments have not been verified across every provider. Their handling may be subject to their own agreements and policies.
5. Retention
- Account records, saved chat messages, Echo archive content, birth information, chart results, and long-term memory are generally retained while your account remains active.
- Conversation diagnostic traces are automatically deleted after approximately 30 days.
- Deep diagnostic copies that may include full prompts, recent history, memory recall, and tool calls are automatically deleted after approximately 48 hours.
- General server logs are retained for approximately 30 days.
- Third-party providers may retain information according to their own service settings, agreements, and legal obligations.
6. Account deletion
You can start deletion from the iPhone app at Settings → Account → Delete Account, or from our web account-deletion page. Deletion is intended to be immediate and irreversible.
Core account records in active systems—including authentication records, profile data, saved chat messages, long-term memory, birth profile, journey records, and device binding—are deleted as part of the account-deletion process. Certain diagnostic traces and server logs may remain until their automatic deletion window expires, generally no longer than 30 days. Information already processed by third-party providers may not be retrievable by ROLENEO LLC and may be subject to those providers’ retention practices.
7. Security
We use encrypted network connections, encrypted cloud storage, managed secrets, role-based internal access, audit logging, and environment separation. High-sensitivity memory values use envelope encryption backed by Google Cloud Key Management Service and are redacted before being included in prompts sent to third-party AI providers.
No security system is perfect. Please contact us promptly if you believe your account or data has been compromised.
8. Your choices and rights
You can edit profile and birth information through the app, unbind an Orb, delete your account, or contact us about access, correction, or deletion of personal information. We will respond as required by applicable law.
OraOrb does not currently provide an automated data-export feature or a user-facing tool for reviewing and deleting individual memory items.
9. Adults only
OraOrb is intended for adults age 18 and older. We do not knowingly design or market the Service for children. The current product does not independently verify a user’s age.
10. Changes
We may update this policy when the product, providers, or legal requirements change. We will update the effective date and provide additional notice when a change materially affects how personal information is used or shared.
11. Contact
Privacy questions and requests may be sent to:
ROLENEO LLC
Email: hi@roleage.ai
Phone: +1 (302) 251-6840